Get MOH Blog Posts by Email
Truthful Phone Message
Customers who called up NTL (a British cable company) to report a problem were greeted by this bluntly truthful message: "Hello. You are through to NTL customer services. We don't give a f**k about you. We are never here. We just will f**k you about, basically, and we are not going to handle any of your complaints. Just f**k off and leave us alone. Get a life." The message was yanked, of course, as soon as NTL management realized what was going on... But really, I think I'd prefer the in-your-face message to something bland and innocuous and then being kept on hold forever.
Posted by The Curator on Wed Sep 29, 2004
now that's honesty appreciationPosted by Darren on Wed Sep 29, 2004 at 10:55 AM
I thought that happened here in the U.S. too. I don't know if it was a cable company...but I'm sure I saw a little blurb somewhere about a company's telephone answering svc saying naughty words. Are you sure it's not hoax that graduated into an urban legend?Posted by Maegan in Tampa, Florida, USA on Wed Sep 29, 2004 at 03:14 PM
Urban legend is a higher rank than hoax (?)Posted by john in NH on Wed Sep 29, 2004 at 05:11 PM
There are so many voicemail phones having just two digits password. If you have enough time, you can huck them in half hour.Posted by Lox on Wed Sep 29, 2004 at 06:03 PM
Sadly, I'd have to say that message is a lot better than the typical customer service call of listening for fifteen minutes to some pre-recorded message about how important my call is to them.Posted by Matt on Wed Sep 29, 2004 at 07:34 PM
I'm not saying that an urban legen is bigger or better somehow than a hoax...but urban legends tend to change as they're told. Hoaxes are like a big joke. Say the hoax is: someone sends an email out saying how they heard that their local phone company had a message that wasn't very helpful. (Are they ever??) Well, the next person takes that and says that the company had a rude recording message. After that's passed on it turns into someone calling up and getting the message loaded with expletives. So on and so on...one day you get a message that says someone who knows somebody *deffinately* called the Buckingham Palace Tourist Info Line & got a recording that sounded like the Queen saying, "*@$! off you bloody yanks!" Urband legends deffinately seem to get beaten more than rented donkeys.Posted by Maegan in Tampa, Florida, USA on Thu Sep 30, 2004 at 10:22 AM
Would the BBC lie?Posted by Kevin on Thu Jun 09, 2005 at 06:14 AM
I read this a while ago on the Beeb site so i'm inclined to aqree with Kevin, our broadcasting supremo doesn't lie!Posted by Mort in Just left of centre on Thu Jun 09, 2005 at 06:31 AM
Commenting is no longer available for this post.