How to combat The Kruger-Dunning effect
Posted: 11 December 2013 09:58 PM   [ Ignore ]
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I came The Kruger-Dunning effect after reading LaMa’s signature. How do people combat this when they meet people who display this effect?

I think I may have been a victim of it recently. I have a business where I make web sites and I sometimes meet people who think they know all about making web sites and other things like SEO. These are mostly people who seem to get the same mis-information from sources like business seminars.

It’s almost getting to the stage where I’m thinking it’s not worth my while making web sites for small businesses or even community groups. It’s like there is so much mis-information out there The Kruger-Dunning effect is a real barrier for me when talking to potential clients. The only thing I can think of doing is to give up on being polite and just tell people what I think of their “knowledge”.

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Posted: 12 December 2013 01:46 AM   [ Ignore ]   [ # 1 ]
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You could try it a bit more politely first with something along the lines of, “I am the wed design specialist here. That’s why you hired me. I will stick the the methods that are proven to work and I have used many times before. Successfully. While I appreciate your input, the things you’re telling me are complete twaddle and you’d have to be an absolute moron to think they would work.”

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Posted: 15 December 2013 01:10 AM   [ Ignore ]   [ # 2 ]
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I rather like the phrase ‘Oh dear, who told you that? Were they trying to sell you something?’ along with ‘that only works under a very specific set of variables. Our variables are signifigantly different, but don’t worry, I’ve got it sorted out’. Another good one is ‘Still waiting on a response to see if it’s something we can implement. In the mean time, I’ve set a couple things up so we’re not behind.’

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4. Personal testamonials are not proof.

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Posted: 18 December 2013 11:15 PM   [ Ignore ]   [ # 3 ]
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You could also just nod your head politely and once you get the details go ahead and do it your way anyhow.  And if they ask for something that can’t be done then follow Robins advice.

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