I’m having a problem getting a certain program to work on my computer
so I wrote to the company’s tech support.

The reply they sent was an email, it contained the following statement (name removed to protect the company.)

PLEASE NOTE: Some customers have anti-spam software that employs “Auto-response” or “Challenge” methods to block
unwanted e-mail. Our e-mail system does not work with these methods of blocking spam.
We have received some customer feedback that our e-mail replies were caught in spam filters.
If you do not receive a reply from *company name* within 24 hours of opening an incident,
please check your spam folders or contact your e-mail administrator on this issue.

did the program you were trying to run even involve spam?

Sounds like they’re just warning you that if you don’t hear from them soon, you should check your junk mail folder (if you have one). Real email getting blocked by spam filters is a growing problem. I think the term for it is Ham.

I guess it just amused me
they’re telling me in the email
that if I don’t recieve the email I should
check my spam folder