In 1999 the Savings Bank of Rockville placed an ad in the Connecticut Journal-Inquirer announcing that it would soon begin charging a $5 fee to customers who visited a live teller. The ad, which appeared on March 31, claimed that the fee was necessary in order to provide, "professional, caring and superior customer service." Although the ad was a joke, many customers failed to recognize it as such. One woman reportedly closed her account because of it. The bank then ran a second ad revealing that the initial ad was a joke. The bank manager commented that the first ad ironically "commits us to not charging such fees."